Skip to main content Skip to footer Skip to menu
Request a demo
Healthcare CX Leaders - Watch Our Fireside Chat To Learn How You Can Automate Patient Intake Calls
Watch On-Demand
Healthcare CX Leaders - Watch Our Fireside Chat To Learn How You Can Automate Patient Intake Calls
Watch On-Demand
Request a demo
Use case

First Notice
of Loss

Use GenAI to fully resolve and automate the entire First Notice of Loss call flow, including member authentication, claim detail intake, and claim filing.
Request a demo
Watch a demo
File a claim without an agent
Watch video
First Notice of Loss

GenAI fully resolves your FNOL process

  • Authenticate member
  • Collect claim details
  • File the claim
Benefits

Why use GenAI to automate First Notice of Loss Calls?

Reduce cost and time spent on FNOL calls

Significantly decrease your cost per claim by cutting FNOL call average handle times in half and hiring less agents to handle spikes.

100% claim accuracy

Human error is costly. Replicant's GenAI features ensures accurate claim intakes, everytime. Improve your adjuster turnaround and profits.

Eliminate customer wait times

With agent shortages, members have to wait on hold for 30+ minutes to file their claim. With GenAI, members never need to wait on hold as our solution has infinite scale.

Reduce cost and time spent on FNOL calls

Significantly decrease your cost per claim by cutting FNOL call average handle times in half and hiring less agents to handle spikes.

100% claim accuracy

Human error is costly. Replicant's GenAI features ensures accurate claim intakes, everytime. Improve your adjuster turnaround and profits.

Eliminate customer wait times

With agent shortages, members have to wait on hold for 30+ minutes to file their claim. With GenAI, members never need to wait on hold as our solution has infinite scale.

Proven to transform service

  • 100%
    Claim Accuracy
  • 59%
    Reduction in AHT
  • 85%
    Success rate
  • 50%
    Reduction in Cost per Minute
Before Replicant, nurses were spending time on non-clinical intake. Now, they can immediately begin injury assessments, just like doctors can step into an examination room and know exactly who the patient is.
Cindy Gambosh
Director of Workforce Automation
Explore case studies
Featured resources

Contact Center Automation hub

View All resources
CorVel Reduces Average Handle Times by 50% With Replicant
Case Studies
design element
design element
Call Assessment
Request a free
call assessment
Get started
Custom demo
Schedule a call with an expert
Request a demo