Use case

Frequently
Asked Questions

Automate the long tail of support inquiries by connecting your knowledge base to provide safe, contextual answers.

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Instant, accurate answers for
any question

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Frequently Asked Questions

Types of FAQs that can be answered

Flight status & information
Hotel & resort amenities
Billing & payments
Membership & account info
Company policies
Healthcare coverage
Order & shipping information
Outages & status updates
Appointment details

Benefits

Why automate Frequently Asked Questions?

Instant answers, instant satisfaction

A machine can absorb more data and recall data faster than any human agent can. If it is in your knowledge base, a GenAI-powered machine can instantly respond without having to search for the answer. With less turns and natural conversations, your customers are left happy.

Zero code, endless amount of potential

Replicant's Thinking Machine doesn't need to program logic or write code, this product crawls the knowledge base and gives instant answers.

GenAI conversations that stay on script

With built in guardrails and dialogue policies, the TM responds with accurate and on-brand answers. We redact sensitive data and protect conversations from any security attack.

Instant answers, instant satisfaction

Zero code, endless amount of potential

Replicant's Thinking Machine doesn't need to program logic or write code, this product crawls the knowledge base and gives instant answers.

GenAI conversations that stay on script

With built in guardrails and dialogue policies, the TM responds with accurate and on-brand answers. We redact sensitive data and protect conversations from any security attack.

Proven to transform service

70%

Reduction in hold time
50%

Reduced AHT
50%

Reduction in escalations
2x

Call center capacity

Replicant has taken seasonality out of the equation for us. No matter how much call traffic we have - whether it’s 1 call or 10,000 calls - the Thinking Machine can handle all of them at the same time.